Animal Plush Toys Packaging & Shipping Information
Packaging and Timeframes
Teddys are generally delivered within the week in Australia. We don't guarantee this and time vary depending on our workload. If you need your gift urgently, mention the date you need it by on your order. We'll do our best to get it there.
Within Australia parcels are sent Express and Registered with tracking.
Overseas is by Air Mail with tracking. Once posted they can take about 4-6 days to NZ but further afield, anywhere from 2 - 8 weeks.
Deliveries within Australia require a signature, but when you receive your tracking email and SMS you can request they leave. We can deliver to homes, businesses, PO Boxes, hospitals, parcel lockers etc.
You can request for your teddy to be left somewhere with no signature, just request this on your order.
Only do this if it safe to do so, and of course this is at your own risk. If you choose this option we can track your bear to a certain point, but can't be responsible for any that go missing. Signiture is the safest way.
Sending to the UK and European Union (EU)
Unfortunately since Brexit on Jn 1 2021 the UK has imposed a 20% VAT on the entire amount including shipping. This has to be paid upfront and a form completed and sent with payment prior to shipping. Since July 1 2021 the EU has imposed the same but at 21%. As a result My Teddy has decided NOT to post to these countries, sadly, due to the extra we would need to charge along with the time to complete forms.
If you would like to send one of our gifts there, please order and send to yourself and then you can send on. Please be aware this situation is on ALL items of any nature entering these countries.
Sending to New Zealand
My Teddy still only charges A$9.90 for the first item and $5 for the subsequent items to New Zealand (some items have no extra after the $9.90 as they weigh so little..eg heart voice recorders). This is 'packed and tracked' so you will get an email when despatched with tracking. Generally takes about a week from posting unless impacted due to situations like Covid delays.
Covid 19 - Shipping delays possible.
Just a note about Australia post services under pandemic times.
Due to more people shopping online under social distancing conditions, Australia Post has seen a huge increase in workload.
Combine this with far less commercial flight services, which freight generally travels on, and you can imagine that there are going to be delays.
Now that Easter has passed, this should ease a little, but there will be continued delays to all postal services.
Please take this into consideration when ordering and order early if you know a special date is coming up.
Although My Teddy will continue to send express and registered, items may not arrive in the usual speedy times that we’re so proud of.
Please order well ahead of time if you can, to avoid disappointment, and remember that we’re all doing our best under new and challenging conditions.
INTERNATIONAL: Please see updates on Australia Posts site at https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates . Currently significant delays to countries outside of Australia. On the link it shows that some countries not evening having deliveries right now. Contact us https://www.myteddy.com.au/Contact/Contact-377/ to ask about where you would like to send to outside of Australia if you like, as we are keeping across updates daily.
Thanks for your continued understanding, be kind to each other, and stay safe out there. Chris & Toni
Within Australia it is $9.90. This is Express post on most items (only big ones aren't but does specify if that is the case on the product description). @nd or more items to the same address are only $5 per item UNLESS is a small light item like a voice recorder which does not incur any post charge if sent with another item. When at the cart you will see freight charges.
For overseas we charge A$18 for the first item and also just A$5 per item thereafter
Once we have shipped your bear.
For deliveries within Australia you will receive a tracking email when your teddy bear is sent. (Overseas orders don't receive a despatch email ...they will however be sent within 2 business days of ordering or from approval if a draft requested)
This will tell you where you teddy bear is at any given time.
If you have not received this email, check you junk / spam folders for it.
Follow the links within the email to see where your bear is.
International shipping times depend on the delivery destination.
New Zealand is generally 4 - 7 days. Other destinations vary.
Air mail parcels are NOT insured. Many countries don't offer this service.
We are always happy to help, our contact us page has our email and phone contacts.
The safety of your bear's journey is important to us and to you. Our personalised teddies are sent in strong sealed bags.
On arrival give them a good shake and a fluff up to get them back into shape.
Teddy bears are generally posted within 2 business days of order. (again no guarantee but generally do)
In Australia, if no-one is home the delivery driver will leave a card for collection from the local PO.
For work addresses, anyone can sign for the parcel, and PO Boxes will have a card in the box to go to the counter.
To see how quickly your teddy bear can arrive by Express Post first please click on this link http://auspost.com.au/personal/express-post-network-qld.html.
All Post Codes listed are within the Express Post zone and should arrive the next business day after despatch. This means to most places in Australia will arrive within 3 business days (if sent after 2 days of ordering).
If you are sending to a work address, please list as much information as possible including business name, floor or level or any instructions that may help.
Deliveries occur during business hours Mon - Fri (except Public Holidays).
The $18 delivery charge covers standard Air Mail with tracking.
If you are concerned about the safety to a particular country, we can add insurance.
Just call us for a quote, it is usually only a few dollars for your peace of mind.