Our Guarantee

The My Teddy, online teddy bear store team are confident you will be more than satisfied with the quality or the bear, jumper and embroidery of each My Teddy embroidered animal plush toy.

To support this confidence we guarantee that should there be any fault with your personalised My Teddy bear then we will provide a full refund to you, on receipt of the complete package, as sent to you, within 40 days of the original order being submitted.

We recommend contacting our in-store team in the first instance in case there are any alternative solutions that we could agree to before you return the bear.  Due to the personalized nature of the bear, we cannot refund for any change of mind once the item has been embroidered.  We recommend that you check colours and fonts and allow for variations in screen colours accordingly. 

Feedback can be provided on our 'feedback page', by phone, email or in writing. Your effort in helping us to improve our personalizsed plush toy products and services are most welcomed.

In returning a My Teddy bear, the cost of return postage is at the purchasers cost.

This being the only expense to the purchaser in the unlikely event that a bear needs to be returned.