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Home // About Us > Returns & Exchanges

How and when can I return the My Teddy?

As per our Customer Guarantee, we will accept any My Teddy bear returned for whatever reason, as long as it's within 30 days of the purchase date.

As soon as we receive the My Teddy we will process a full refund. We'd like to know why you are not satisfied so we can improve our product and service, however this is not a condition of our policy.

We recommend contacting us prior to returning any bear you may not be entirely satisfied with as there may be alternative solutions we could try other than returning the entire package.

Please contact us via our email address to discuss.

Cancellations

Orders can be cancelled After purchase if we haven't commenced designing  your bear.  Orders that are made with Afterpay can be cancelled, however there is a 6% of order value restocking fee.  

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