Shipping, Packaging and Timeframes
Teddys are generally delivered within the week. We don't guarantee this and time vary depending on our workload. If you need your gift urgently, mention the date you need it by on your order. We'll do our best to get it there.
Within Australia parcels are sent Express and Registered with tracking.
Overseas is by Air Mail (no tracking is available for this service). Once posted they can take 1-2 weeks (unless to countries that have slow postal systems like South Africa)
Deliveries within Australia require a signature and we can deliver to homes, businesses, PO Boxes, hospitals etc.
You can request for your teddy to be left somewhere with no signature, just request this on your order.
Only do this if it safe to do so, and of course this is at your own risk. If you choose this option we can track your bear to a certain point, but can't be responsible for any that go missing. Signiture is the safest way.
Delivery anywhere in the world is A$9.90 per bear.
Express Post within Australia, and Air Mail internationally.
Once we have shipped your bear.
For deliveries within Australia you will receive a tracking email when your teddy bear is sent. (Overseas orders don't receive a despatch email ...they will however be sent within 2 business days of ordering or from approval if a draft requested)
This will tell you where you teddy bear is at any given time.
If you have not received this email, check you junk / spam folders for it.
Follow the links within the email to see where your bear is.
International shipping times depend on the delivery destination.
New Zealand is generally 4 - 7 days. UK 1- 2 weeks. Other destinations vary.
Air mail parcels are NOT tracked and NOT insured. Many countries don't offer this service.
We are always happy to help, our contact us page has our email and phone contacts.
The safety of your bear's journey is important to us and to you. Our personalised teddies are sent in strong sealed bags.
On arrival give them a good shake and a fluff up to get them back into shape.
Teddy bears are generally posted within 2 business days of order. (again no guarantee but generally do)
In Australia, if no-one is home the delivery driver will leave a card for collection from the local PO.
For work addresses, anyone can sign for the parcel, and PO Boxes will have a card in the box to go to the counter.
To see how quickly your teddy bear can arrive by Express Post first please click on this link http://auspost.com.au/personal/express-post-network-qld.html.
All Post Codes listed are within the Express Post zone and should arrive the next business day after despatch. This means to most places in Australia will arrive within 3 business days (if sent after 2 days of ordering).
If you are sending to a work address, please list as much information as possible including business name, floor or level or any instructions that may help.
Deliveries occur during business hours Mon - Fri (except Public Holidays).
Overseas does not have tracking on standard Air Mail.
The $9.90 delivery charge covers standard Air Mail only.
If you are concerned about the safety to a particular country, we can add registration and / or insurance.
Just call us for a quote, it is usually only a few dollars for your peace of mind.
As a general rule to most countries takes 1 - 2 weeks. However only about 4 business days to Auckland and within a week to the rest of New Zealand.